- CSX² FOR HEALTHCARE
The service operation you need. Running in weeks.
Tell us how your healthcare organization works.
We build it in Atlassian Cloud, fast. You go live, then keep improving.
- Problem
- Healthcare IT
- has
an implementation problem.
Six to twelve months to go live. Siloed tools. Compliance assembled by hand. Clinicians who stopped using the official channel because the workaround is faster.
The problem is not the technology.
It is the way it gets deployed.
It is the way it gets deployed.
- A DIFFERENT APPROACH
Describe the operation you want. We build it. You evolve it.
Tell us how you work
A structured discovery session with your IT, operations, and compliance leads.
We build your configuration
Rapid Deploy converts your session into a working Atlassian Cloud environment: workflows, routing, and HIPAA-aligned governance.
Go live. Keep improving.
Validate a real working system - not a demo. Go live fast, then iterate.
From discovery session to working system. Days, not months.
From discovery session to working system. Days, not months.
- WHAT IS CSX²?
One platform.
Every service function.
Built for healthcare.
CSX² (Customer Service eXperience Squared) is Trundl’s healthcare service management solution built on the Atlassian Service Collection. It unifies IT service management, Enterprise Service Management and Customer Service Management into a single HIPAA-aligned platform.
Unified
Operations
IT, HR, Facilities, Legal, and clinical support one intake, one platform. Requests routed automatically.
HIPAA-Ready
From Day One
Workflow controls, access management, and audit trails built into the initial configuration.
Intelligent
Automation
Priority routing, SLA tracking, and escalation rules that run without manual management.
Visibility That
Drives Decisions
Real-time dashboards across Jira, Confluence, and Assets. Leaders and executives get the data they need.
- BUILT ON
Enterprise infrastructure you already trust.
Configured for healthcare.
Foundation
Atlassian Service Collection. Jira Service Management, Atlassian Assets, Customer Service Management, Rovo AI, Confluence.
Enhancement
Curated Marketplace Applications. Smart Assignments and Rotations by Trundl plus Refined Sites fr JMWE. Time to SLA. Canned Responses Pro.
Accelerator
Rapid Deploy. Your discovery session becomes a working configuration. You just go live faster.
- iN PRACTICE
Organizations that made the jump.
#Healthcare Technology | #Dental Claims Processing
WHAT WE DID
Migrated DentalXChange from a decade of Atlassian Data Center to Atlassian Cloud
WHAT WE DID
When the engagement was considered closed there was really nothing left for us to have to worry about. Everybody just used it and loved it.
Scott Checkoway
Chief Information Officer, DentalXChange
Chief Information Officer, DentalXChange
#Acute Care | #Nonprofit Hospital
WHAT WE DID
A Major Health System in California moved from Cherwell to Jira Service Management on a clean-slate build
WHAT WE DID
When the engagement was considered closed there was really nothing left for us to have to worry about. Everybody just used it and loved it.
Scott Checkoway
Chief Information Officer, DentalXChange
Chief Information Officer, DentalXChange
Seen enough? Let's map out what this looks like for your organization.
Seen enough? Let's map out what this looks like for your organization.
- IS CSX² RIGHT FOR YOU
Built for organizations ready to operate at a higher level.
#1 The Organizations
Mid-market health systems and regional hospitals
The Situations
Every department in their own tool
No shared visibility. Requests fall through gaps nobody claimed.
#2 The Organizations
HealthTech and MedTech companies
The Situations
Compliance is a scramble
Audit prep pulls people off operations. Access controls exist in someone’s memory.
#3 The Organizations
Healthcare organizations already on Atlassian
The Situations
Clinical staff have a faster workaround than your service desk
That is not a user adoption problem. That is a platform problem.
#4 The Organizations
Organizations leaving ServiceNow or a legacy platform
The Situations
Leadership approved modernization and wants results this year
An eighteen-month roadmap does not fit that mandate. CSX² does.
Note on fit: CSX² works best when at least one Atlassian product is already in place, or when the organization has a clear mandate to move to Atlassian. If you are still evaluating the platform itself, we can help with that conversation too.
- GET STARTED
The Discovery
Workshop.
Useful output before you spend a dollar on implementation.
A working session, not a sales call. Trundl’s solution architects map your environment with your IT, operations, and compliance leads.
The output feeds directly into your Rapid Deploy configuration.
Workshop
details
Format
Remote, On-Site or Hybrid
DURATION
12hrs
PARTICIPANTS
Trundl solution architects plus your IT, operations, and compliance leads. One short pre-call. No preparation required.
WHAT YOU RECEIVE
Current-state assessment. Prioritized use case map. Scope and timeline. Written summary to share internally.
FAQ SCHEMA
Frequently Asked Questions About CSX² for Healthcare
What is CSX² by Trundl?
CSX², or Customer Service eXperience Squared, is Trundl’s healthcare service management solution built on the Atlassian Service Management Collection. It unifies IT service management, Enterprise Service Management, and Customer Service Management into a single HIPAA-aligned platform for healthcare providers, health systems, and HealthTech organizations. CSX² is delivered through Rapid Deploy, Trundl’s AI deployment engine, which converts discovery session outputs into working Atlassian configurations in hours or days rather than months.
What is Rapid Deploy and how does it work?
Rapid Deploy is Trundl’s proprietary AI engine. After a structured discovery session with your team, Rapid Deploy converts the session output into a complete Atlassian configuration: workflows, routing logic, access controls, and HIPAA-aligned governance, built specifically for your organization. The result is a working system your team can validate and go live from. Not a prototype. Not a demo.
Does CSX² work with Atlassian products we already have?
Rapid Deploy is Trundl’s proprietary AI engine. After a structured discovery session with your team, Rapid Deploy converts the session output into a complete Atlassian configuration: workflows, routing logic, access controls, and HIPAA-aligned governance, built specifically for your organization. The result is a working system your team can validate and go live from. Not a prototype. Not a demo.
Is CSX² HIPAA compliant?
CSX2 deployments are configured with HIPAA-aligned workflows, role-based access controls, full audit trails, and cloud governance aligned to Atlassian’s shared responsibility model. Compliance is built into the initial configuration, not added after the fact. Organizations should also engage their own legal and compliance teams to confirm their specific obligations, as requirements vary by context.
How long does a CSX² deployment take?
Rapid Deploy converts discovery session outputs into working Atlassian configurations in hours or days rather than weeks or months. Exact timelines depend on the scope of the engagement and organizational readiness. The Discovery Workshop produces a specific timeline before any implementation work begins.
What is the difference between CSX² and a standard Jira Service Management implementation?
A standard JSM implementation typically covers one use case, most often IT service management. CSX2 unifies IT, HR, Facilities, and customer-facing service operations on a single platform, integrates curated Marketplace applications, configures healthcare-specific governance, and deploys through Rapid Deploy for a faster, more precise go-live. The difference is not just scope: it is the speed, the specificity, and the ability to keep evolving after launch.
Can CSX² replace ServiceNow for a healthcare organization?
For organizations that do not need the full depth of ServiceNow’s ITIL stack, CSX2 is a faster, more cost-effective alternative. Trundl has migrated organizations from ServiceNow to Atlassian and can assess whether CSX2 meets your specific requirements. The Discovery Workshop is the right place to start that conversation.
What is the CSX² Discovery Workshop?
A structured working session run by Trundl solution architects with your IT, service operations, and compliance stakeholders. The session maps your current environment, identifies the highest-value use cases for CSX², and produces a written scope: current-state assessment, prioritized use case map, recommended implementation timeline, that you can take back to your team. Fixed-price, fixed-scope, no long-term commitment required.
Does CSX² support HealthTech companies as well as healthcare providers?
Yes. Healthcare providers typically prioritize unified ITSM, clinical staff experience, and HIPAA governance. HealthTech companies typically prioritize scaling customer-facing service operations as they grow. CSX2’s composable architecture handles both within the same platform framework.
- Our Atlassian Practice
- How Rapid Deploy Works
- CSX² for Financial Services
- CSX Masters Community
- AI Governance and Guardrails White Paper
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