Get Started
  • CSX² FOR HEALTHCARE

The service operation you need. Running in weeks.

Tell us how your healthcare organization works.

We build it in Atlassian Cloud, fast. You go live, then keep improving.

Book a Discovery Workshop
See how it works
  • Problem
  • Healthcare IT
  • needs

to keep up with rising demands.

Six to twelve months to stand up a new solution. Siloed ITSM, ESM, & CSM. New compliance requirements. Clinicians who stopped using the official portal because the workaround is faster.

The problem is not the technology.

It is the way it gets deployed.

  • A DIFFERENT APPROACH

Describe the operation you want. We build it. You evolve it.

Tell us how you work

A structured discovery session with your IT, operations, and compliance leads.

We build your configuration

Rapid Deploy converts your session into a working Atlassian Cloud environment: workflows, routing, and HIPAA-aligned governance.

Go live. Keep improving.

Validate a real working system - not a demo. Go live fast, then iterate.

From discovery session to working system.
Days, not months.

From discovery session to working system. Days, not months.

Book a free 30-min session
  • WHAT IS CSX²?

One platform.
Every service function.
Built for healthcare.

CSX² (Customer Service eXperience Squared) is Trundl’s healthcare service management solution built on the Atlassian Service Collection. It unifies IT service management, Enterprise Service Management and Customer Service Management into a single platform.

Unified
Operations

IT, HR, Facilities, Legal, and Clinical leverage a single, unified ITSM/ESM/CSM platform. Requests routed automatically.

Visibility That
Drives Decisions

Real-time dashboards across Jira Service Management, Confluence, and Assets. Leaders and executives get the data they need.

Intelligent
Automation

Priority routing, automated tracking and reporting of essential service metrics, and escalation rules that run without manual triage.

HIPAA-Ready
From Day One

Workflow controls, access management, and audit trails built into the initial configuration.
  • BUILT ON

Enterprise infrastructure you already trust.
Configured for healthcare.

Accelerator

Rapid Deploy. Your discovery session becomes a working configuration. You just go live faster.

Foundation

Atlassian Service Collection. Jira Service Management, Customer Service Management, Rovo AI, Confluence.

Enhancement

Curated Atlassian Marketplace Applications. Smart Assignments and Rotations by Trundl plus refined sites for JMWE. Ping pilot. Canned Responses Pro.

  • iN PRACTICE

Organizations that made the jump.

Seen enough? Let's map out what this looks like for your organization.

Book a free 30-min session

Seen enough? Let's map out what this looks like for your organization.

Book a Discovery Workshop
  • IS CSX² RIGHT FOR YOU

Built for organizations ready to operate at a higher level.

#1 The Organizations

Mid-market health systems and regional hospitals

clos.svg
The Situations

Every department in their own tool

No shared visibility. Requests fall through gaps nobody claimed.

#2 The Organizations

HealthTech and MedTech companies

clos.svg
The Situations

Compliance is a scramble

Audit prep pulls people off operations. Access controls exist in someone’s memory.

#3 The Organizations

Organizations already using collaboration tools

clos.svg
The Situations

Clinical staff have a faster workaround than your service desk

That is not a user adoption problem. That is a platform problem.

#4 The Organizations

Organizations leaving ServiceNow, Freshservice, etc.

clos.svg
The Situations

Leadership approved modernization and wants results this year

An eighteen-month roadmap does not fit that mandate. CSX² does.

Note on fit: CSX² works best when at least one Atlassian product is already in place, or when the organization has a clear mandate to move to Atlassian. If you are still evaluating the platform itself, we can help with that conversation too.

  • GET STARTED

The Discovery
Workshop.

Useful output before you spend a dollar on implementation.

A working session, not a sales call. Trundl’s solution architects map your environment with your IT, operations, and compliance leads. The output feeds directly into your Rapid Deploy configuration.

Workshop
details

Format

Remote, On-Site or Hybrid

DURATION

12hrs

PARTICIPANTS

Trundl solution architects plus your IT, operations, and compliance leads. One short pre-call. No preparation required.

WHAT YOU RECEIVE

Current-state assessment. Prioritized use case map. Scope and timeline. Written summary to share internally.

Book a discovery session
Talk to a Solution Architect
  • GET STARTED

The Discovery Workshop.

Useful output before you spend a dollar on implementation.

  • GET STARTED

The Discovery Workshop.

Useful output before you spend a dollar on implementation.

A working session, not a sales call. Trundl’s solution architects map your environment with your IT, operations, and compliance leads. The output feeds directly into your Rapid Deploy configuration.
Book a discovery session

FAQ SCHEMA

Frequently Asked Questions About CSX² for Healthcare

Can't find your answer?

Contact Us
What is CSX² by Trundl?
CSX², or Customer Service eXperience Squared, is Trundl’s healthcare service management solution built on the Atlassian Service Management Collection. It unifies IT service management, Enterprise Service Management, and Customer Service Management into a single HIPAA-aligned platform for healthcare providers, health systems, and HealthTech organizations. CSX² is delivered through Rapid Deploy, Trundl’s AI deployment engine, which converts discovery session outputs into working Atlassian configurations in hours or days rather than months.
Rapid Deploy is Trundl’s proprietary AI engine. After a structured discovery session with your team, Rapid Deploy converts the session output into a complete Atlassian configuration: workflows, routing logic, access controls, and HIPAA-aligned governance, built specifically for your organization. The result is a working system your team can validate and go live from. Not a prototype. Not a demo.

Yes. CSX² is built on the Atlassian Service Management Collection: Jira Service Management, Atlassian Assets, Customer Service Management, Rovo AI, and Confluence. Organizations already licensing any of these have a head start. CSX² extends an existing Atlassian investment rather than replacing it.

Rapid Deploy converts discovery session outputs into working Atlassian configurations in hours or days rather than weeks or months. Exact timelines depend on the scope of the engagement and organizational readiness. The Discovery Workshop produces a specific timeline before any implementation work begins.

A standard JSM implementation typically covers one use case, most often IT service management. CSX² unifies IT, HR, Facilities, and customer-facing service operations on a single platform, integrates curated Marketplace applications, configures healthcare-specific governance, and deploys through Rapid Deploy for a faster, more precise go-live. The difference is not just scope: it is the speed, the specificity, and the ability to keep evolving after launch.

For organizations that do not need the full depth of ServiceNow’s ITIL stack, CSX² is a faster, more cost-effective alternative. Trundl has migrated organizations from ServiceNow to Atlassian and can assess whether CSX² meets your specific requirements. The Discovery Workshop is the right place to start that conversation.

A structured working session run by Trundl solution architects with your IT, service operations, and compliance stakeholders. The session maps your current environment, identifies the highest-value use cases for CSX², and produces a written scope: current-state assessment, prioritized use case map, recommended implementation timeline, that you can take back to your team. Fixed-price, fixed-scope, no long-term commitment required.

Yes. Healthcare providers typically prioritize unified ITSM, clinical staff experience, and HIPAA governance. HealthTech companies typically prioritize scaling customer-facing service operations as they grow. CSX²’s composable architecture handles both within the same platform framework.

Can't find your answer?

Contact Us
  • Our Atlassian Practice
  • How Rapid Deploy Works
  • CSX² for Financial Services
  • CSX Masters Community
  • AI Governance and Guardrails White Paper
Copyright 2026 © Trundl – All Rights Reserved